Malta International Airport today became the first European airport to reach Level 3 of Airports Council International’s (ACI) multilevel Customer Experience Accreditation Programme.

This program evaluates the guests’ management experience at airports, seeking the best understanding of the client through an airport culture focused on innovation, customer service and the conscientious analysis of comments.

ACI’s recognition distinguish the efforts and improvements that airports are making demonstrating their commitment to improving the customer experience.

According to Martin Dalmas, Director of Operations at Malta International Airport, the agility to respond to expectations in times of pandemic was a definitive aspect of the airport’s continuous improvement policies.

We are proud!

Now it is your turn to experience Malta, SIT plans your leisure, business or incentive trip, click here to contact us.

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